Shipping policy

Shipping Policy

Trade Name: carlocracco
Website: carlocracco.com
Email: Support@carlocracco.com
Phone: 07524155785
Address: 154 Drummond Street, London NW1 3HP, United Kingdom

1. Shipping Locations

We currently ship to customers within the United Kingdom. International shipping may be introduced in the future.

2. Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after receiving your order confirmation email.

Orders placed after 2 PM (GMT) will be processed the next business day.

3. Shipping Time & Delivery Estimates

Estimated delivery times after dispatch:

  • Standard Shipping: 2–5 business days
  • Express Shipping: 1–2 business days

Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on your selected delivery option:

  • Standard Shipping: Calculated at checkout
  • Express Shipping: Calculated at checkout

We may offer free shipping promotions, which will be clearly displayed on our website when available.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

6. Delivery Issues

If your order is delayed, lost, or damaged in transit, please contact us at:

📧 Support@carlocracco.com
📞 07524155785

We will work with the courier to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an incorrect address is provided:

  • We are not responsible for failed delivery
  • Additional shipping charges may apply for re-delivery

8. Failed Deliveries & Returns to Sender

If a package is returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Refusal to accept the package

We will contact you to arrange re-shipment. Additional shipping fees may apply.

9. Contact Information

If you have any questions about shipping, please contact us:

carlocracco
📍 154 Drummond Street, London NW1 3HP, United Kingdom
📧 Support@carlocracco.com
📞 07524155785